Cannot Scan or Attach Documents in Banner

Summary

Scanning and Attaching documents in Banner

Body

Issue/Question

When I try to scan & attach a document, I get an error message and I have to log out of all applications then log back in

set up to use a Banner Scan Folder on desktop for WebExtender to attach documents in Banner

Environment

  • Banner

Resolution

  1. Clear Cache and cookies 
  2. Try another internet browser
  3. Please contact the Service Desk with the following information:
    1. Asset number of the computer
    2. Name of user having the issue
    3. Full error message, include screen shot if possible

Details

Details

Article ID: 1989
Created
Tue 1/15/19 4:50 PM
Modified
Wed 12/7/22 9:39 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated