Not Receiving Emails

Issue/Question

I am not receiving any emails from a specific sender, even if they are responding to an email I sent

I’m not receiving emails that should be redirected to my mailbox

Environment

• Outlook 2013
• Outlook 2016
• Office 365

Cause

An outlook rule was setup that moved the messages out of the Inbox folder

Resolution

1. Use the Search function to verify the emails are missing
2. Please see Delete a Rule for instructions on deleting a mailbox rule
   Note: The rule may be desired and if so, should not be deleted
3. To locate an email that is in a sub-folder:
   1. navigate in Outlook to the folder named in the rule 
      Note: If uncertain where the folder is, in the upper right of the Outlook window, you can enter search text for the folder in the Search Current Mailbox field

Please contact the Service Desk if you need further assistance