Computer Might Be Infected with a Virus or Malware

Issue/Question

My computer may have a virus

Email's that have listed the computer as possible fraud

What do I do when I see a Trojan Infection warning in my browser

What do I do when I receive a message from an external source that detected malware at USD

I seem to be having a problem with weird stuff popping up on my computer

Virus scan is disabled on my computer

What software should I run to scan my system for malware?

Environment

• Windows
• MAC (OSX)

Cause

Possible Infection

Possible Malware

Resolution

1. Please contact the Service Desk with the following information

   1. User Name
   2. Asset tag number of the affected computer
   3. Location of the computer