ImageNow Batch Scanning Issue

Summary

To resolve this issue, try adding an X approximately 3 inches tall and 2 inches wide on the back of the patchcode page

Body

Issue/Question

ImageNow is not scanning pages

Imagenow is scanning the dividing pages

While scanning multiple document batches, the first batch scans fine and the second batch misses pages and scans the patchcode

Environment

  • ImageNow / Perceptive Content
  • Fujitsu scanner

Cause

Bug in Perceptive Content/ImageNow

Resolution

  1. Add an X approximately 3 inches tall and 2 inches wide on the back of the patchcode page
  2. If this doesn't work, contact please contact the Service Desk and provide the following information
    1. Name
    2. Phone Number
    3. Computer NI Number

ITS STAFF ONLY

  1. Recreate Capture Profile
 

Details

Details

Article ID: 1028
Created
Thu 10/25/18 4:23 PM
Modified
Fri 7/15/22 12:43 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated