Audio-visual technology in classrooms, public areas, and conference/meeting rooms
Verify that signal is being output to the HDMI and HD-SDI inputs on the Blonder Tongue units.
Smart classrooms provide audio and video technology to aid in delivering information for classes and meetings
The B-Line Medical software in the Nursing Simulation Center is not displaying the camera from one of the exam rooms, or is displaying a distorted image
Contact the Service Desk with the location of the cable box and when the issue first occurred.
The camera controls for the Main and Aux Camera have switched
Web conferencing camera feed is not working when trying to use a web conferencing platform like Zoom or WebEx in one of the Sanford Coyotes Sports Center PT/OT classrooms.
The camera in the Smart classroom is misaligned and needs to be re-adjusted.
Contact ceddn@usd.edu to have a DDN conference cancelled
Steps to take when Impero is not working
How to check if laptop is ready for HESI testing or meets system requirements
How to resolve an issue when the classroom computer will not power on and displays a blinking red and white LED on the power button.
Some classrooms are equipped with ceiling or wall-mounted cameras to be used with web conferencing. This article discusses some steps to try if the camera is not showing up in a web conference application such as Zoom or WebEx.
This article discusses what to do if classroom or conference room equipment is damaged or needs repaired.
Please Contact the Service Desk with when the Camera Controller Stopped working
Classroom computer is unresponsive, and I can't log in.
This article describes what to do when the computer monitor in a Smart classroom is not working.
Reporting an issue with the TV in a conference room
Patient simulator is not connecting to the network
USD construction standards for enabling installation of standard audiovisual equipment.
Contact Housing for help with TV in the Coyote Village Dorm
Reporting an issue with the DVD player in a lab/classroom
What to do when classroom equipment is missing or disconnected from a classroom computer
When trying to draw or write in a Microsoft application such as Word or PowerPoint the monitor will blank out for a few seconds, go completely black or the computer may reboot itself.
Resolution settings on computer running Fourwinds was not set correctly - not all of information will show on the screen
How to set up a Live Stream using WebCheckout equipment
How to play a DVD on a USD Classroom Computer
Video conferencing at RC Nursing
Installing USB microphone
Run software updates on Mac to install latest updates
Download Spidermonkey from Mozilla and copy it to the System Path
How to contact support for any issues pertaining to the Nursing Sim Lab
Troubleshooting steps to take when a laptop screen will not display on a projector in a classroom or conference room that does not have a touch panel or XPanel.
How to set up a laptop to mirror the laptop's display on the projector when connected to an HDMI or VGA video cable in a classroom.
Try resetting video transmitter if cannot get video from laptop to display on television
Contact the service desk when there is a loud noise in the classroom, and it sounds like it is coming from the sound system or other computer equipment.
Problem with usd-key.usd.edu and maple licensing server not allowing Maple concurrent licenses to run.
Bad audio cable causing no sound from PC to TV in conference room
Problems with a DDN video conference connection
Check network cable and port to see if there is an issue with computer not able to log in
This article discusses what to do when the projected image is not straight and is projecting off the projector screen or smart board.
Reporting that projector light bulbs are not functioning correctly
This article discusses how to troubleshoot a projector that will power on and then stop working after being on for a few minutes.
What to do when the projector in a classroom will not display from document camera
Information regarding PSI/PAN testing
What to do if a digital sign isn't updating after deployment.
If you receive an error when trying to start a Zoom session, try reinstalling Zoom from usd.zoom.us.
Reporting a problem with the camera image in a classroom recording or video conference.
The keyboard that is connected to the classroom computer is not working.
If a computer will not turn on, check power cable and outlet
This article discusses what to do in the event the projector screen in a classroom will not go up or come down.
What to do when the stylus pen for the interactive monitors in a classroom are missing or broken
Use Cisco TMS to schedule a video conference on USD bridge
This article discusses what to do when needing to have IT equipment re-installed after facilities maintenance work.
Requesting to remove equipment from a conference room or classroom or event space
Reporting an issue with a lab/classroom computer and requesting assistance
How to get assistance in a classroom at Sioux Falls Medical School
How to get assistance in a classroom at USD - Sioux Falls
Requesting to convert a conference or classroom to a study room or office
Steps to report audio/visual issues at South Dakota Services for the Deaf
Contact the Service Desk with the classroom building and room number where you are receiving Duo requests.
How to get IT assistance for events or meetings at USD Community College for Sioux Falls
How to request IT support for meetings and what information to provide.
How to request event support.
Requesting ITS support for students taking computer based tests
Smart Classroom support in Lee Med building
Requesting installation of non standard or standard classroom software that may be missing or is needed for classroom instruction
Contact the Service Desk to report issues with Duo authentication in the Testing Center
How to request a change to the users who can edit a Fourwinds display
Requesting VHS tapes be converted to Digital Media
Valt has specific usergroups that can access Valt only from computers that are approved and whitelisted.
Steps on how to schedule a video conference over ddn
ETC failing on plugin issue
Ipad on telepresence robot crash recovery
Remote Desktop to USD-Ticker01 and login with the Daktronics account.
Instructions for setting up Web Conferencing in conference rooms across campus
Connecting to web conferences (e.g. Zoom, WebEx) in Lee Med classrooms equipped with web conferencing capability
This article discusses what to do when a SMART display is frozen and are unable to use the pen to write, power on or off the display.
Contact the Service Desk with the building and room number if a classroom microphone is not sending audio to the computer.
What to do if the mic in your classroom is not working
Pen not writing in the expected location
Pen tips are missing from the SmartBoard
Sound cutting out from recordings due to microphone gain issue
Navigate to the DDN Webapp site and connect to the Video Conference
Use the Crestron touch panel in the classroom to turn on the DDN equipment for a video conference
Procedure for connecting to a video conference or presenting from video conference mode using a Crestron system in a classroom or conference room
When in extended desktop mode the orientation for the Tecom stylus is off and will not work correctly.
What to do when the stylus pen for the interactive monitors in a classroom is missing or broken
U.S. Copyright Law provides instructors with the right to show and/or assign films and videos for teaching and learning under certain conditions.
ITS Provides full-time technical support for classes taught in Aalf's Auditorium
This article discusses what to do if the technology in the Law School courtroom is not working.
Where is the Testing Center in Vermillion?
The Bloomberg Excel add-in is a per user installation and is not installed when first using Excel and the Bloomberg software. The following article will guide you in how to install the Bloomberg Excel add-in.
Troubleshooting a Crestron unit that will not load properly
Troubleshooting a Bad DVD/VCR
TV or projector is not displaying a laptop signal when plugged into the HDMI or VGA cable.
This article discusses what to do in the event the TVs will not turn on in a collaborative classroom like Delzell 110 and Old Main 305.
Contact the Service Desk with the Building and Room Number
Requesting assistance with HDMI cable in Smart Classroom
This article discusses what to do in the event the BluRay or DVD player controls do not work on the touch panel or XPanel application.
Make sure connected to Labs wireless network when trying to print in a computer lab
How to resolve an issue when the pen for the Sharp or SMART monitor in a smart classroom is not working but you are able to write with your finger.
How to update the smart cart computer that is stored in Fine Arts.
SMART Notebook software works with SMART Podium interactive pen displays and SMART Board electronic white boards.
Seeking instructions/ training for how to use the Smart classrooms on campus.
This article discusses what to do if you see the message Warning: Kramer Serial Tunnel Disconnected on a touch panel or XPanel application in a Smart classroom.
When trying to use the webcam in a Smart classroom there is no video or audio.
Contact the Service Desk if XM radio is not working.
Wireless Gyration mouse is not working in a Smart classroom
What to do if in a classroom or conference room and the Touch Panel or XPanel will not respond