Reporting Issue with StarRez Banner Student Biographic Import File Process Failing

Summary

Requesting why files are not being sent StarRez.

Body

Issue/Question

Housing was checking there daily schedule import file and noticed that our last successful import was on September 25th. After that date, each daily load says "failed". 

Environment

  • WSFTP Prod
  • Banner Production scheduled procedure 
  • IPaaS Flow that runs the transfer from WSFTP to usd-sql06>StarRez>Demographics
  • StarRez that pick up the file off the Demographics folder

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Tell them the student biographic Import File is not being transferred to the StarRez Biographic folder

ITS STAFF ONLY

  1. Follow Fixing Issue with StarRez Banner Student Biograpahic Import File Not Being Transferred

Details

Details

Article ID: 9952
Created
Thu 10/9/25 4:55 PM
Modified
Mon 12/29/25 9:33 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated