Body
Issue/Question
I cannot open lockdown browser on my mac because an application is open
I was supposed to take an online quiz with a lockdown browser, and as I would try to launch it I would receive a white screen with a message saying, bad launch data
Environment
- Respondus LockDown Browser
- Desire2Learn (D2L)
Cause
Respondus LockDown Browser checks for certain applications and will not open if any of the applications remain open
Resolution
- Close out of open Applications
- Connect to the network using an ethernet cable if possible
- Click on the Quiz to start Lockdown Browser
Note: Do not open Lockdown browser from the computer, the quiz will take you to LockDown Browser
- Close out of the exam and re-open it
Note: As long as there is time remaining, you will not need to use another Attempt to access the exam