Reporting 500 Survey a Week Limit in Qualtrics

Summary

Reporting a user is receiving a Qualtrics error when sending out a survey stating 500 survey a week limit error being received.

Body

Issue/Question

Receiving error Weekly email limit reached Your account has reached its Allowed Outgoing Emails/Week limit.  Wait until the limit resets and then try sending the email again; if this does not work, reach out to your organization's administrator.

Environment

  • Qualtrics Production

Cause

Change Qualtrics made to the software

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Error message
    2. User receiving error

ITS STAFF ONLY

  1. Follow Updating the 500 Survey a Week Limit in Qualtrics User Account or User Type

Details

Details

Article ID: 9728
Created
Tue 5/27/25 11:21 AM
Modified
Mon 8/11/25 2:04 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated