Computer Locked By Bitlocker

Summary

How to unlock USD laptops that have Bitlocker on them.

Body

Issue/Question

I cannot access my computer

Error: Bitlocker recovery Enter recovery key

Environment

  • USD Laptops
  • Bitlocker

Cause

  • External drive is connected
  • Bitlocker determined hardware change

Resolution

  1. Verify that no external drive connected
  2. If external drive connected, unplug
  3. If no external connected, choose skip this drive until you get to the option to restart
  4. Reboot computer

Please contact the Service Desk if you need further assistance

ITS STAFF ONLY

  1. Follow Reset Bitlocker
 

Details

Details

Article ID: 966
Created
Mon 10/22/18 8:14 AM
Modified
Wed 5/26/21 11:09 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated