Resetting Microsoft Authenticator for Fleet Commander

Summary

How to reset 2-factor authentication for use with Fleet Commander or other state systems.

Body

Issue/Question

I cannot log into Fleet Commander with the Microsoft Authenticator application

State system says I have 2-factor authentication set up but I do not have that account on my devices

Environment

  • Fleet Commander
  • Microsoft Authenticator

Cause

2-factor authentication for use with Fleet Commander or other state systems

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Name
    2. Email
    3. Error message received

ITS STAFF ONLY

  1. Follow Create a ticket with BIT Service Desk

Details

Details

Article ID: 9324
Created
Thu 10/3/24 1:50 PM
Modified
Wed 10/30/24 10:55 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated