TeamDynamix Training Videos

Question

What training is avaialbe for TeamDynamaix Ticketing and Client Portal

Answer

he following training recordings are available from TeamDynamix

1. Working in TeamDynamix
   1. Accessing TeamDynamix
   2. Visualizing Information With Desktop
   3. Using TeamDynamix
   4. Creating and Editing Desktops  
2. Using Ticketing
   1. Ticket Anatomy 
   2. Ticketing Overview
   3. Creating Tickets
   4. Common Ticket Activities 
   5. Explaining the Action Button
   6. Searching and Filtering Tickets 
   7. Ticket Tasks 
   8. Ticket Workflows 
3. Ticket Reporting
   1. Reporting Overview
   2. Understanding Sections of a Report
   3. Creating Ticket Report
4. Client Portal
   1. Client Portal Overview
   2. Using the Service Catalog 
   3. Using the Knowledge Base

To log into TeamDynamix at USD

• Log in with your USD credentials
• TDNext : https://td.usd.edu/tdnext/
• Coyote One Stop (Client Portal) https://td.usd.edu/TDClient/