Issue with public website photo

Summary

How to request changes/corrections to your public facing photo on the public website

Body

Issue/Question

My photo is not loading on the public website

Wrong photo being seen on the public website

How do I update my photo on the public website

Environment

  • SQL Server
  • .NET

Cause

There are many different reasons a photo could not be loading to the public website, further investigation will need to be made

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Location where you are seeing the issue
    2. Name, email, User ID, and if any recent name changes have occurred

ITS STAFF ONLY

  1. Reference the following article How to correct issues with photos on the public website via Directory Image Management

Details

Details

Article ID: 9304
Created
Mon 9/23/24 10:31 AM
Modified
Fri 6/13/25 10:17 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated