Teams not working correctly

Summary

Classic Teams is being used instead of new Teams

Body

Issue/Question

Teams is not working correctly

I am sometimes not able to open MS Teams sites or files

Error:  Hmmm... can't reach this page. coyotesusd.sharepoint.com's server IP address could not be found. ERR_NAME_NOT_RESOLVED

Error: Hmmm... can't reach this page. It looks like the webpage at ... might be having issues, or it may have moved permanently to a new web address. ERR_FAILED

Error:  The specified list is invalid. The specified list might have been delete or you might not have permission to view it. Contact the site owner for more information.

Environment

  • Microsoft Teams
  • SharePoint

Cause

Multiple causes

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Contact and location information
    2. Description of the issue

ITS STAFF ONLY

  1. Troubleshooting Issues with Microsoft Teams

Details

Details

Article ID: 9259
Created
Wed 8/14/24 11:28 AM
Modified
Tue 9/10/24 9:24 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

Related Articles

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What to do if you can't open files while in the teams app or viewing it on the web.