Resolving Laundry Reader Errors

Issue/Question

I see an error on a laundry reader device in Kiosoft Washboard.  What do I do next?

Environment

• Kiosoft Washboard App
• USD Laundry Rooms

Resolution

1. Check Laundry Machine Status in KioSoft Washboard for error
2. If error due to WiFi Signal Strength
   1. Check Wireless Access Point is working
   2. Check for error codes on laundry reader
   3. TBD
3. error code 000000 NOTREP or similar
   1. Machine is not responding.  Contact Housing to submit a machine repair request
4. Error code upgrading firmware to failed to ER35
   1.  Contact FM to disconnect and then reconnect power to appliance
5. Error code No Water Flow Error
   1. Contact FM to check water flow
   2. Housing may need to submit a machine repair request
6. Kiosoft Reader Error: No response from machine
   1. Check for power to device 
      1. Housing enter work order to FM  to check outlet
      2. Housing submit a machine repair request