YuJa Admin Account Appearing in Desire2Learn Classlist

Summary

Questions about Yuja Admin Account appearing in a D2L course

Body

Issue/Question

An unknown name, YuJa Admin is appearing in D2L Course Offerings in the Dropbox

Environment

  • Desire2Learn
  • YuJa - Panorama 

Cause

A new integration has been enabled in D2L production environment for Panorama.  This caused an unforseen issue where an internal account, Yuja Admin, is being displayed with in a course's dropbox

Resolution

  1. The account will be disabled in the near future - SDBOR is working on completing the Panorama integration in D2L and will make it so that the Yuja admin account is not visible

Details

Details

Article ID: 9193
Created
Mon 7/15/24 9:51 AM
Modified
Mon 7/15/24 12:02 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated