Computer Is Signed In On Another Account

Summary

How to fix the issue where you cannot log into the computer due to someone else already being logged in and locking the computer.

Body

Issue/Question

I cannot log into the computer

Someone is logged into the computer and I cannot login

Environment

  • USD Network
  • USD Computers
  • Microsoft Windows 10
  • USD Equipment Checkout Laptop

Cause

Previous user did not sign out of their account

Resolution

  1. Restart the computer
  2. If that doesn't resolve the problem, please contact the Service Desk providing the following information
    1. Location of computer
    2. Computer NI tag number
    3. Contact phone number

Details

Details

Article ID: 913
Created
Wed 10/17/18 11:03 AM
Modified
Tue 9/24/19 1:32 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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