Cannot open Files in Teams

Issue/Question

Cannot access files within Teams

Error: coyotesusd-my.sharepoint.com's server IP address could not be found

Error: We can't connect to Microsoft 365. Check your internet connection and try again.

Error: There was a problem reaching this app.

Error: The specified list is invalid. The specified list might have been deleted or you might not have permissions to view it. Contact the site owner for more information.

Environment

• Microsoft Teams App
• Web Browser
• Sharepoint

Cause

Multiple Causes

Resolution

Note: Currently, BluePeak Internet has CGNAT enabled, which may cause issues with Microsoft Teams connectivity. If these steps do not resolve your issue, contact your Internet Service Provider to find out if they are using CGNAT, and if so, request to have it disabled for your account

1. Log out of Teams and log back in
   1. Click on the circle (with your initials or photo) in the top right corner of the teams window
   2. Click Sign out
   3. Click Sign out again
   4. Select your account under Pick an account to continue
2. If connected to the VPN, disconnect and try again
   Note: Some Microsoft Teams features may not be fully functional through the VPN
3. If the steps above do not work, Uninstall and Reinstall Teams