Picture Not Updating When Printing ID in Instant ID

Summary

What to do when there's an issue with Instant ID not updating the photo in Transact after printing a new ID or Coyote Card.

Body

Issue/Question

Picture does not update in Transact when printing new or Replacement Coyote Card in Instant ID

Environment

  • Instant ID
  • Blackboard (Transact)

Cause

Multiple Causes

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Card Type
    2. Name and Banner ID of user of the ID you are trying to print
    3. Steps attempted

ITS STAFF ONLY

  1. Follow Contacting Support for Instant ID Transact Support

Details

Details

Article ID: 9061
Created
Tue 4/23/24 2:36 PM
Modified
Wed 5/8/24 9:49 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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