Body
Issue/Question
Can I change the requestor on a ticket
Environment
Resolution
- Open the ticket
- Click Edit button
- Click the and search to verify the person is not in TeamDynamix
- Search by, First, Last, Email and banner ID
- If you find them, click their name to add them
- Click Save
- If they are not found Click in the Requestor field to Add the new contact
- Required fields:
- First Name
- Last Name
- Primary Email
- Alert/Notification Email
- Click Save
- On the Update screen click Save
- Verify the requestor has changed