Ethernet Connection on Surface Pro Dock Not Working or Connection to Docking Station Dropping

Summary

Update the firmware on the Surface Dock

Body

Issue/Question

Network connection not working or connection to docking station dropping

Environment

  • Microsoft Surface
  • Surface Pro Dock

Cause

Surface Dock Firmware Update needs to be installed

Resolution

  1. Download and follow the instructions for the Surface Dock Updater from Microsoft

Details

Details

Article ID: 867
Created
Fri 10/12/18 3:55 PM
Modified
Wed 10/5/22 11:05 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated