Ticket Printer Not Printing Tickets

Issue/Question

The ticket software acts like the print job went through but nothing gets sent to the ticket printer.

Environment

• Windows 10
• PACIOLAN
• Boca BiDi FGL 26/46 300 DPI Printer

Cause

Printer was set to Use Printer Offline and no port was set for the printer

Resolution

1. Click 
2. Select 
3. Click Devices
4. Select Printers & Scanners
5. Click Boca BiDi FGL 26/46 300 DPI
6. Select Open queue
7. Click Printer
8. Select Open As Administrator
9. Click Printer
10. Click Use Printer Offline
11. Click Printer
12. Select Properties
13. Click Ports Tab
14. Click USB004 BOCA SYSTEMS46 3...
15. Click Apply
16. Click OK
17. Reboot Computer
18. Try printing a ticket