Unable to Send Email to Student Classlist in Desire2Learn (D2L)

Summary

Resolving issue for error The email addresses of users could not be added.  Additional permissions are required to be able to send emails to these users.  Please contact your system administrator for access.

Body

Issue/Question

When trying to send an email to the classlist in D2L I receive an error.  

Error: The email addresses of users could not be added.  Additional permissions are required to be able to send emails to these users.  Please contact your system administrator for access. 

Environment

  • Desire2Learn (D2L) 

Cause

The course is not active yet and therefore a message cannot be sent until it is in an active state

Resolution

  1.  Navigate to the course in D2L
  2.  Click Edit Course
  3.  Click Course Offering Information 
  4.  Click the box next to Course is Active
  5. Click Save
  6. You should now be able to send the message

Details

Details

Article ID: 8550
Created
Wed 8/2/23 8:51 AM
Modified
Wed 8/21/24 9:19 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated