Sign-in Issues with Metasys

Body

Issue/Question

Why can some users sign-in to the Metasys Launcher but not the Web UI?

Environment

  • Metasys
  • Web Browser

Cause

A mismatched userPrincipalName and sAMAccountName will cause sign-in issues for the web UI

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Name
    2. Description of the Error

ITS STAFF ONLY

  1. Follow Troubleshooting Metasys Web Sign-in Issues

Details

Details

Article ID: 8523
Created
Tue 7/18/23 4:27 PM
Modified
Fri 5/16/25 10:40 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated