Receiving Trusted Platform Module Error When Opening Office Applications

Summary

User reports Trusted Platform Module error when opening Office applications

Body

Issue/Question

I am unable to launch Office products

Error: Something went wrong:  Your computer's Trusted Platform Module has malfunctioned.  If this error persists contact your system administrator with the error code 80090016.

Environment

  • Windows
  • Microsoft Office 365
  • Teams

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Name
    2. Phone number
    3. NI number of computer

ITS STAFF ONLY

  1. Follow Resolving Microsoft Office Trusted Platform Module Error
  2. Follow Recreate user profile
  3. If issue persists reimage system

Details

Details

Article ID: 8341
Created
Thu 4/20/23 2:47 PM
Modified
Mon 1/13/25 11:02 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated