Duo Not Allowing Me To Select My Authentication Method

Summary

Duo Universal Prompt chooses your login option automatically, selecting your most secure method

Body

Issue/Question

Duo is not allowing me to select my authentication method

Duo is asking me to use my Yubico Key without me selecting it

Environment

  • Duo
  • Yubico Key

Cause

Duo Universal Prompt chooses your login option automatically, selecting your most secure method

Resolution

  1. If you want to select a different method to authenticate
    1. Cancel the authentication progress
    2. Click or tap Other Options
    3. Select the desired method

To learn more about Duo Universal Prompt, visit Duo

Details

Details

Article ID: 8318
Created
Wed 4/5/23 9:45 AM
Modified
Wed 4/5/23 10:54 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated