Unlocking Application in Perceptive Content

Summary

Unlocking a locked application in Perceptive Content

Body

Issue/Question

Perceptive Content crashed while reviewing an application and now the application is locked and I can't move it on

This has been like this for two days and I need to be able to move this application. Everyone says they are out of it.

Error: This item cannot be opened because it is locked by you or another user in a different session.

Environment

  • Perceptive Content

Resolution

  1. If possible wait an hour or two and try opening the application again
    • Documents may unlock after a period of time. 
  2. For further assistance please contact the Service Desk with the following information: 
    1. What applicant this was for
    2. What queue they were in

ITS STAFF ONLY

  1. Follow Resolving Locked Application in Perceptive Content

Details

Details

Article ID: 8141
Created
Mon 1/30/23 2:57 PM
Modified
Mon 5/13/24 2:04 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated