Zoom and Teams Not Working

Issue/Question

Both zoom & TEAMS are not working properly on my desk computer.  Similar issues with both: sometimes the volume works fine, when the video web camera doesn’t or vise versa.

Environment

• Windows 10
• Zoom
• Microsoft Teams

Cause

There could be many reasons this issue arises

Resolution

Update Drivers

1. Click  in the Search Box next to 
2. Type Device Manager
3. Select Device Manager
4. Click the  Audio inputs and outputs
5. Right Click the Device and Select Update Driver Software
6. Close window when finished

Check App Permissions

1. Press 
2. Click 
3. Select Privacy
4. Select Camera
5. Verify Allow apps to access your camera is ON
6. Verify Allow Desktop apps to access your camera is ON
7. Verify Microsoft Teams and Zoom Meetings is listed
   Note; If they aren't listed you will have to have a meeting in each app with the camera on
8. Select Microphone on left side of screen
9. Repeat Steps 5-7

Verify Correct Devices Are Set as Default

1. Open Control Panel
2. Change Category to Small icons
3. Select Sound
4. Playback Tab - Verify correct speakers are set as Default
   Note:  If the correct devices aren't default, click correct device then click Set as Default
5. Click Recording Tab
6. Verify Correct Microphone is set as Default
7. Click OK

Verify Devices in Teams

1. Open Teams
2. Click top right of screen
3. Select Settings
4. Select Devices
5. Make sure Audio Devices are set to correct device
   Note:  The same devices from the Control Panel should be listed in Teams
6. Click Make a test call
7. Click X at top right

Test Audio in Zoom

1. Start a New Meeting in Zoom
2. Test Audio and Camera