Problems Connecting Wireless Keyboard or Mouse to Computer

Summary

Ensure wireless receiver is plugged in

Body

Issue/Question

Unable to connect wireless keyboard to my computer

Environment

  • Windows
  • Wireless Mouse and Keyboard

Cause

Keyboard is not Bluetooth.  It requires a receiver

Resolution

  1. Plug wireless receiver that came with the keyboard into the computer
  2. If the device has a power switch ensure it is in the on position
  3. If the device requires batteries they may need to be replaced

Details

Details

Article ID: 775
Created
Thu 10/4/18 9:29 AM
Modified
Mon 3/16/20 4:33 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated