Receiving ImageNow Batch Error Message

Issue/Question

• I can't leave the batch to go over the workflow
• I have a document stuck in Working status
• Error: This batch is waiting to be processed by batch agent

Environment

• ImageNow / Perceptive Content

Resolution

1. Logon to Perceptive Content - ImageNow
2. Right-click Batch
3. Click Properties
4. Set State to Idle or a prior state
5. If the steps above do not take care of th issue, the batch may be corrupt
   1. Re-scan batch
   2. Alternatively - export batch and re-import or print batch and re-scan
6. If new batch processed to workflow then delete old batch
   1. Right-click on the Batch
   2. Click delete