Problem Opening Excel Spreadsheet

Issue/Question

Unable to start Excel or open Excel spreadsheets

Excel will lock up when I am working in a document.  While at other times it will not open up a file on the One Drive and also freezes up.

Environment

• Windows
• Microsoft Excel
• Onedrive

Cause

Multiple Causes

Resolution

1. If not able to open a spreadsheet by double-clicking on the file
   1. Open Excel
   2. Click File
   3. Click Open
   4. Locate and click desired file
   5. Follow prompts
2. If not able to open a spreadsheet while off campus or on wifi
   1. Click 
   2. Type Settings
   3. Open Settings
   4. Click Devices
   5. Click Printers & Scanners
   6. Un-Check Let Windows manage my default printer
   7. Click Microsoft Print to PDF
   8. Click Manage
   9. Click Set as default

Please contact the Service Desk if you need further assistance