Fourwinds 25Live Feed not displaying events

Summary

Fourwinds digital sign is not showing 25Live events properly.

Body

Issue/Question

25Live Feed is not displaying on Fourwinds Digital Sign

The iPad Fourwinds tablets aren't updating the 25Live events

Environment

  • Fourwinds Content Player
  • Windows
  • iOS

Cause

25Live upgrade broke the old process that Fourwinds Version 5.3 used to pull in R25 data

 

Resolution

  1. Please contact the service desk.

ITS STAFF ONLY

  1. Follow instructions to upgrade to Version 5.6 here
  2. Update the URL of the Fourwinds 25Live Integration
  3. Remap the Muenster University Center 25Live Live Data Item in Fourwinds
  4. Add a Duration to the Alternate Content Message

Details

Details

Article ID: 729
Created
Tue 10/2/18 12:14 PM
Modified
Tue 9/24/19 2:04 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated