Issues Logging In to Terra Dotta

Summary

Troubleshooting when a user is unable to login to Terra Dotta

Body

Issue/Question

User(s) can't log in to Study Abroad (Terra Dotta)

Environment

  • Colleague
  • Microsoft SQL Server
  • SFTP

Cause

The data import file may not contain the user that is having issues attempting to log in. 

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Name
    2. Email
    3. Other identifying information

ITS STAFF ONLY

  1. Follow Troubleshooting Terra Dotta Logins

Details

Details

Article ID: 7070
Created
Tue 3/1/22 11:41 AM
Modified
Fri 6/13/25 9:51 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated