Setting up Shared Email Account in macOS

Issue/Question

Setting up a shared email account

Environment

• macOS
• Outlook

Cause

Resolution

Note: Shared mailboxes are accessible through use of a user's primary email account for security and accountability reasons

1. Click Outlook
2. Click Preferences
3. Click Accounts
4. Click Advanced
5. Click Delegates
6. Click the plus sign under Open these additional mailboxes
7. Enter the email address in the search box
8. Click Add
9. Click OK
10. Close Accounts window

Newer versions of Outlook will use these instructions

1. Click File
2. Click Open
3. Click Open Shared email
4. Search for the email account
5. Click the account
6. Click Open