Reporting Phish Alert Button not Working

Summary

How to report problems using the Phish Alert Report button in Outlook

Body

Issue/Question

I received suspicious emails. When I try to report like a phishing I can not do it. What should I do?

Error: fetchSettings: Request failed with status code 403

Error:[getitemDataCallback] : null

Environment

  • Outlook
  • KnowBe4

Cause

 

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Description of issue and any error messages displayed when using the Phish Alert Report Button

ITS STAFF ONLY

  1. Follow Phish Alert Button not Working

Details

Details

Article ID: 6899
Created
Fri 12/17/21 1:36 PM
Modified
Tue 11/15/22 12:46 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated