Missing Qualtrics Surveys

Summary

People are logging into Qualtrics, but their projects and data are missing

Body

Issue/Question

Qualtrics account empty

Data erased in Qualtrics

Qualtrics projects disappeared

Qualtrics missing surveys

Environment

  • Qualtrics
  • Shibboleth

Cause

USD made a change in shibboleth that caused us to need to use a different user name format

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Exactly what is happening
    2. Screen shot of what you are seeing

ITS STAFF ONLY

  1. Follow Requesting Qualtrics Assistance with Projects Disappeared Issue

Details

Details

Article ID: 6895
Created
Thu 12/16/21 12:08 PM
Modified
Wed 11/1/23 12:57 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated