D2L An Error Occurred on the Server when Processing the URL

Summary

How to report "An error occurred on the server when processing the URL"

Body

Issue/Question

Unable to log into D2L

Error: An error occurred on the server when processing the URL. Please contact the system administrator. If you are the system administrator please click here to find out more about this error.

Environment

  • D2L

Cause

Brightspace unavailable or issue with D2L that is impacting the organization

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Full error message
    2. Describe what you were doing when the error occurred

ITS STAFF ONLY

  1. Follow Contacting D2L Support 

Details

Details

Article ID: 6710
Created
Mon 9/27/21 8:51 AM
Modified
Tue 9/28/21 12:04 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated