VoIP Phone No Internet Access

Summary

Computer or other device will not connect to the internet

Body

Issue/Question

I cannot connect to the internet and my phone does not have a dial tone

Environment

  • Internet
  • Network
  • Cisco Voice over Internet Protocol (VoIP) phone

Cause

Problem with network connection

Resolution

  1. Verify that the Ethernet cable is plugged in
  2. Try unplugging the Ethernet cable and plug it back in

    Please contact the Service Desk if you need further assistance

Details

Details

Article ID: 668
Created
Fri 9/21/18 11:49 AM
Modified
Mon 9/9/19 10:00 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated