Body
Issue/Question
I need help upgrading a PCR machine in the lab
The Bio-Rad machine does not recognize the upgrade file on the USB
Environment
- Bio-Rad polymerase chain reaction (PCR) machine
Cause
Compressed file not in expected location on USB drive
Resolution
- Download the update file from Bio-Rad web site
- Right-click the downloaded file and click Extract All...
- Check Show extracted files when complete
- Click Extract
- Double-click to open the extracted folder
- Copy the zip file to a USB drive
Note: This zip file cannot be within a folder on the USB drive
- Insert the USB drive into the PCR unit
- Follow upgrade instructions in extracted folder
Please contact the Service Desk if you would like further assistance