Receiving Suspicious Text Message from USD

Summary

How to confirm whether an SMS message is legitimate or Smishing (SMS Phishing)

Body

Issue/Question

I received a weird text message from a Dean in the School of Business

Environment

  • SMS

Cause

Admissions processes use Mogli and Salesforce to engage admitted students and encourage them to enroll or attend

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Date and time of the message
    2. Content of the message
    3. Screenshot of the message if possible

ITS STAFF ONLY

  1. Follow Investigating Suspicious Text Messages

Details

Details

Article ID: 6507
Created
Fri 7/16/21 11:25 AM
Modified
Wed 8/3/22 9:08 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated