Getting Error When Using Transact

Summary

Resolving Transact error verifying system customer information

Body

Issue/Question

I am getting an error message in Transact

Error: An error has occurred verifying System Customer Information. Returning to the main menu.

Environment

  • Transact

Resolution

  1.  Close all transact screens
  2. Re-open transact and try logging in again
  3. Test the same steps again
  4. Please contact the Service Desk with the following information: 
    1. Error message received
    2. NI tag number on computer used to access Transact
    3. Provide steps you were trying to complete when error was received

ITS STAFF ONLY

  1. Installing Transact Workstation

Details

Details

Article ID: 6502
Created
Thu 7/15/21 1:43 PM
Modified
Thu 2/12/26 12:00 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated