Body
Issue/Question
Duo is displaying a gray box instead of a prompt
The Duo prompt does not load in iOS or macOS
Environment
Cause
- Multiple causes
- Content restrictions are enabled on the device
- JavaScript not enabled in Safari
Resolution
- Resolving Duo display issues in iOS or macOS
- iOS 12 or newer:
- Navigate to Settings
- Click Screen Time
- Click Content & Privacy Restrictions
- Click Content Restrictions
- Click Web Content
- Uncheck Limit Adult Websites to completely disable content restrictions
Note: If you do not want to fully disable content restrictions, you can allow duosecurity.com within the Content Restrictions page
- Restart your device
- Resolving Duo prompt issues in Outlook for iOS
- To resolve, enable JavaScript for Safari:
- Navigate to Settings > Safari > Advanced
- Toggle the JavaScript option on.