Reporting ImageNow Document Doesn't Open to RIS

Summary

How to report ImageNow or Xtender issue to RIS

Body

Issue/Question

ImageNow doesn’t open any docs. Here’s the error we are getting:

  • The ImageNow Server network connection is temporarily unavailable.  Try your request again later.
  • Path not found
  • Program not responding

Environment

  • ImageNow/Perceptive Content

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. User Id getting error
    2. What steps to get error
    3. Error message received

ITS STAFF ONLY

  1. Follow Reporting Banner Errors to RIS

Details

Details

Article ID: 6263
Created
Mon 4/19/21 2:18 PM
Modified
Thu 5/6/21 5:53 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated