Contacting Medatrax

Summary

How to contact Medatrax Support. Medatrax is an online tracking system that our Doctor of Nursing Practice students use to manage their clinical experience.

Body

Issue/Question

Who do I contact to resolve issues with Medatrax?

Environment

  • Medatrax
  • Doctorate of Nursing Practice program

Cause

Medatrax is an online tracking system that Doctor of Nursing Practice (DNP) students use to manage their clinical experience

Resolution

  1. Phone Medatrax at 1-800-647-4838 or
  2. Email Medatrax Support at webmaster@medatrax.com
  3. Support is available:
    1. Monday-Friday: 8:00-9:00 pm CST
    2. Saturday: 8:00-12:00 pm CST
    3. Sunday: Closed

      Note:  Medatrax does not provide support on federal & designated company holidays. Medatrax shall respond to all questions about the operational activities relating to the client software application.

Details

Details

Article ID: 6107
Created
Thu 2/25/21 11:21 AM
Modified
Thu 2/25/21 3:29 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated