Troubleshooting Lenovo Webcam Freezing Issues

Summary

Troubleshooting Lenovo webcam freezing issues

Body

Issue/Question

Webcam on my laptop is freezing

Environment

  • Laptop
  • Windows OS

Cause

Multiple causes

Resolution

ITS STAFF ONLY

  1. Lenovo Laptops
    1. Open Powershell as an Administrator
    2. Run these two commands
      1. REG add "HKLM\SOFTWARE\Microsoft\Windows Media Foundation\Platform" /v EnableFrameServerMode /t REG_DWORD /d 0 /f
      2. REG add "HKLM\SOFTWARE\WOW6432Node\Microsoft\Windows Media Foundation\Platform" /v EnableFrameServerMode /t REG_DWORD /d 0 /f
    3. Delete the Registry Key
      1. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Analog\Providers\RsProvider
    4. Restart computer

Details

Details

Article ID: 5983
Created
Thu 1/21/21 4:48 PM
Modified
Wed 9/14/22 10:48 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Not Validated