Classroom Will Not Connect to Zoom Through Touch Panel

Summary

What to do when a classroom video conference system will not connect to a zoom meeting.

Body

Issue/Question

Classroom is not listed in zoom meeting after connecting through the Crestron touch panel

Environment

  • Zoom SIP connection

Resolution

  1. Open Call Setup on the Crestron touch panel or xPanel
  2. Tap Default for Call Type
  3. Tap Hang Up
  4. Enter correct address to connect to conference or zoom meeting
  5. Tap Call

Please contact the Service Desk if you need further assistance

Details

Details

Article ID: 5978
Created
Wed 1/20/21 2:44 PM
Modified
Mon 10/25/21 10:52 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated

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