Error Changing Profile in D2L

Summary

Remove the entry in the homepage field in your D2L profile

Body

Issue/Question

Unable to update profile in D2L

Error: Internal Error  There was an error processing the page you requested.

Environment

  • Desire2Learn(D2L)

Cause

Entry in homepage in D2L profile

Resolution

  1. Delete entry in Homepage field
    ex. /29883/Homepage.html
  2. Click Save and Close
  3. Logout of D2L
  4. Login to D2L

Details

Details

Article ID: 5951
Created
Tue 1/12/21 2:02 PM
Modified
Wed 3/30/22 4:38 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated