ImageNow Scan Station Requesting a Token During Each Scan

Summary

ImageNow Scan Station keeps requesting a token during each scan - run as 'Administrator' instead

Body

Issue/Question

ImageNow scan station tries to upload a scan license at every scan. The scan station has a license but there aren't any available when they scan.

Error: The token for capture now twain is invalid and has been released. the licenses will be checked to see if another token is available

Error: There are no seats available for capturenow twain

Environment

  • ImageNow (Perceptive Content)
  • Windows 10

Resolution

  1. Click Ok
  2. Click through the prompts to agree to download a token
    Note: No token is needed
  3. If you are still unable to scan, close Perceptive Content
  4. Right Click Perceptive Content Shortcut
  5. Select Run as administrator

Please contact the Service Desk if you need further assistance

ITS STAFF ONLY

  1. Follow Releasing a Scanner Token for Perceptive Content

Details

Details

Article ID: 5911
Created
Mon 12/21/20 4:03 PM
Modified
Tue 5/21/24 5:26 PM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated