Office 365 Not Getting License

Issue/Question

Office 365 says License Required, and Word opens in viewer mode

Error: LICENSE REQUIRED Your admin needs to assign an Office license to this device so you can edit your files

Error: PRODUCT DEACTIVATED... most features of Outlook will be disabled.

Error: Something went wrong. Your computer's Trusted Platform Module has malfunctioned. If this error persists, contact your system administrator with the error code 8009000B.

Environment

• Microsoft Office 365
• Word
• USD Computer

Cause

Multiple causes

Resolution

Note: Follow Requesting Microsoft Office Device License if this is the Device License version of Microsoft Office 365

1. Go to https://portal.office.com/account/#
2. Click  Apps & devices
3. Click DEVICESunder Office
4. Click Sign out next to any computers you do not currently use or you do not recognize
5. Repeat steps 3 and 4 as needed
6. Open Outlook
7. Click File
8. Click Office Account
9. Click Sign out
10. Select Sign out
11. Restart Computer
12. Open Word
13. If it does not prompt you to sign in, Click Account
14. Click Office Account
15. Click Sign in
16. Follow the prompts to sign in with your USD Credentials
17. If that does not resolve the issue please contact the Service Desk with the following information: 
    1. Asset tag (NI number) of computer
    2. Whether computer is shared with multiple users