Body
Issue/Question
Update for Cochlear Software has been scheduled and USD ITS Support is requested to be available for assisting the 3rd party vendor with the update.
Environment
- SQL
- Cochlear Sound Software
Cause
The SQL database password is required for completing these updates. The password cannot be provided to the vendor for security reasons
Resolution
- Please contact the Service Desk with the following information:
- Scheduled date for upgrade
Note: This should be arranged at least 2 weeks in advance to ensure technical availability
- Start and End time for Vendor availability
- What Software will be upgraded
- Contact Information for Vendor if prior arrangements need to be made with ITS