Assistance with UPS Issue in Network Closet

Summary

Reporting a failed UPS

Body

Issue/Question

Switch UPS (Uninterruptible Power Supply) has failed.

Battery in the Network closet UPS has failed.

Environment

  • APC (American Power Conversion)
  • UPS
  • Battery Backup

Cause

Failed UPS

Failed battery

Battery not charging and need replacement

Resolution

  1.  Please contact the Service Desk with the following information: 
    1. Name
    2. Location
    3. Description of the issue

ITS STAFF ONLY

  1. Follow Troubleshooting a Failed UPS in a Network Closet

Details

Details

Article ID: 5592
Created
Thu 10/1/20 12:48 PM
Modified
Mon 9/13/21 10:00 AM
KCS Article Status
WIP: Only Problem & some Environment captured
Not Validated: Complete & Resolution captured, confidence lacks in structure, content, no feedback
Validated: Complete & reusable, used by licensed KCS user, confidence in resolution & std. compliance
Validated